Role: Product Support Consultant
Location: Bangalore, India

Zyme is the market-leading channel data integrity partner for many global technology companies like Linksys, SanDisk, Dell and others who sell through indirect distribution and retail channels.

Job Description

Product Support Consultant will be responsible for owning, monitoring and administering customer solutions and resolving functional and technical issues for them on a SaaS based application platform. He/She will also monitor and ensure that all dependent systems and applications are available and are performing well.

Product Support Consultant is responsible for the following key activities:

• Setup, manage and administer customer specific application configurations
• Monitor and administer scheduled tasks and ensure their successful completion
• Triage, prioritize and resolve functional and technical issues within stipulated SLAs
• Coordinate effectively with other internal teams to resolve customer issues, manage software patch releases, infrastructure upgrades, instance migrations etc
• Effectively communicate and keep all internal and external stake holders sufficiently informed on a regular and as needed basis
• Define new processes, procedures, monitoring capabilities etc in helping the organization scale as more and more customers are on-boarded
• Engage in other customer-centered activities like user training, pre-release testing etc

Required skills:

• Excellent analytical skills and strong intuitive ability
• Any industry domain experience. Channel Visibility, a definite plus
• Knowledge on any/some of the following : Java, RDBMS concepts, SQL, ETL tools like Informatica and Kettle, Perl and shell scripting
• Basic understanding of technologies like web applications, Tomcat etc
• Basic debugging skills
• Understanding of Unix or Linux and Windows platforms
• Excellent written and oral communication skills
• Ability to understand multi-tier architecture and ability to understand how different
functional and technical modules integrate between themselves and external systems
• Eye for detail with ability to clearly summarize and present resolutions
• Experience in product development of 1-2 years is preferable

Required experience and education:

• 3+ years of experience in product support of hosted / Enterprise scale /Client applications
• Bachelors degree in engineering or Masters degree in any discipline

To Apply:
Please send your resume to careers@zymesolutions.com with only "Product Support Consultant" in the title of the email. Your resume should be sent as an attachment in one of the following formats: Plain ASCII, PDF, MS Word or HTML only.

Recruiters: Zyme Solutions is not accepting resumes from third-party agencies through the website at this time. Any unsolicited resumes that are sent to Zyme Solutions will become the property of Zyme Solutions.

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