Channel Operations Center

At Zyme, our solutions are shaped by our vision of best practices in Channel Data Integrity, that delivers accurate & timely data for critical channel operations decisions, provides significantly greater visibility into channel partner performance, and connects that visibility into improved business processes that rely on that channel data.

At Zyme's Channel Operations Center, our Client Service teams leverage our deep domain knowledge in channel data management, best-in-class channel intelligence software, data analytics capabilities, and our channel intelligence expertise in the high-tech industry - to provide superior service to our customers.

• Channel Data Processing Software Platform: Zyme's proprietary channel data processing software platform and content offerings are powered by Informatica's data quality and data integration solutions, as well as QlikTech's versatile data visualization capabilities. Zyme also uses Rackspace, a leading provider of data center hosting services, to ensure secure and reliable hosting of channel data. Zyme's software platform allows Zyme to work with clients to gather specific customer requirements and input them into Zyme's process to collect, consolidate and validate data on a weekly basis.
• Zyme Operations: Zyme's global program managers are supported by our 24x7 multi-shift operation and client support, along with multilingual partner process support. Zyme is SAS-70 (Type II) compliant, mitigating risk and lowering costs associated with Sarbanes-Oxley, external audit and other regulatory compliance work. We are ISO 27001 certified with respect to our information security practices.
• Domain Knowledge: Zyme has developed a significant knowledge base, across several customers, multiple geographies, and varying data-centric challenges different sub-sectors within the high-tech industry. This helps us our team of analysts to provide insights into the data, thereby helping clients use channel data intelligently.

Superior Service

Zyme has built a reputation in the high-tech and consumer electronics industry for delivering its customers the highest level of service. At Zyme, our service delivery is subject to a high degree of operational rigor. We break down processes into component parts so that they are executed in a standard, consistent manner, with tight visibility and control.

Powered by our unique "Service-ON-Software" business model, Zyme offers client service teams that assume the role of "business partner" working with customers to help bring operational excellence to their channel data integrity process. Zyme analysts are an integral part of this team. Analysts interact with the technology platform, identify and follow up with sales and inventory data abnormalities and ensure that the process runs smoothly.

Zyme ensures that only the strongest candidates are part of your service team. Employees are subject to rigorous screening and testing process and must take quarterly certification exams on proper data handling and analysis techniques as well as, industry-specific and client-specific domain knowledge. At Zyme, we are committed to providing our customers with the highest level of service, and keeping up our strong reputation for value.